Frequently Asked Questions
Click through the tabs below to reveal answers for our most commonly asked questions.
Which areas do you service?
We service most of South-eastern Melbourne and surrounds.
Please read out to us, and we will do our best to accomodate you.
Are you insured?
Yes, we are covered by a $10,000,000 public liability insurance plan. Our workers are also covered by the approriate workers compensation insurance.
Are your cleaners police checked?
All of our cleaners undergo extensive background checks and are required to provide up-to-date police clearance certificates.
Do you bring your own cleaning supplies?
We supply absolutely everything, including fresh microfibre cloths and mop heads for every clean, so you don’t need to worry about a thing! We don’t cheap out on supplies either, so rest assured knowing your home is getting the best care possible.
How do I pay you?
We send invoices via email that can be paid via bank transfer or credit card within 24 hours.
Do I need to be home for the service?
We prefer working in unoccupied homes to avoid any disruptions, but the choice is yours! We understand that many people are now working from home. You can choose to stay home while we work, let the cleaner/team in and then leave, or go out and provide us with access instructions (preferably sent to us via messenger or email prior to day of service).
Will I get the same team/cleaner for each booking?
We strive to send the same team or cleaner for each visit so they can become familiar with you and your home. However, factors like public holidays, illnesses, emergencies, and travel may affect the availability of your usual cleaner. We always do our best to provide you with advance notice of any changes to your service, but there may be circumstances beyond our control that could impact your scheduled service on the day.
Do I need to pay if I cancel a clean on the same day?
Yes, we will need to charge for the entire appointment, as filling this spot on such short notice is almost impossible.